Tips for Dealing with Customer Complaints
Posted on November 13, 2012

Sometimes even the highest quality businesses and employees experience customer dissatisfaction. When a customer complains, the employee or manager must decide how to handle the conflict. Here are a few tips for handling unhappy customers:

Every business receives customer complaints from time to time. Dealing with them well is a mark of true business excellence.

Contact Consumers’ Choice Award or visit their website for more information about their awards for business excellence in various industry categories.

Tags: customer complaints, satisfied, apologize, solutions,